Direct customer care
Tell us what happened. We will take it from there.
Orders, account questions and FiveM resource issues are handled by our real support team in one official channel.
Before you message us
Everything we need to help you faster.
Prepare these details before opening Discord. A complete first message helps us review the order without unnecessary back-and-forth.
Order number
Copy it from your customer account or order confirmation.
Purchase email
Use the same email address that was linked to the order.
Clear explanation
Describe what happened and attach a screenshot when useful.
A clear support process
One conversation. Clear next steps.
Your case stays in one official channel from the first message to the final resolution.
Official channel only discord.gg/xeniru- 01 Open your request Send the order number, purchase email and a short explanation.
- 02 We review the order Our team verifies the delivery and the conditions of the product.
- 03 Receive the right solution We provide the applicable next step clearly in the same conversation.
Useful shortcuts
Start in the right place.
Review an existing order or find an immediate answer before contacting the team.
Orders and deliveries
Check your account
Review your orders and delivery details.
Instant information
Read the FAQ
Answers about delivery, payments and refunds.
Need personal assistance?
Talk directly to XENIRU 5M Support.
Open the official Discord server and send the prepared details to our team.